Returns & Refunds Policy – Two Daughters (New Zealand)

We have a 30-day return policy for full-price items, which means you have 30 days after purchase to request a return.

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Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn, unused, and unwashed
• With tags attached
• In its original condition

You’ll also need proof of purchase.

Items that do not meet these conditions may be declined and returned to you.

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How to Start a Return

To request a return, contact us at:
📧 celia@celiahopkins.co.nz

Returns must be sent to:
Two Daughters Returns
86 Bomb Point Drive
Hobsonville
Auckland, New Zealand

Please note:

• Return shipping for change-of-mind returns is the customer’s responsibility
• Original shipping costs ($8.25 NZD) are non-refundable

Items sent back without first requesting a return may not be accepted.

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Sale Items (Non-Returnable)

All sale items are final.

We do not offer:

• Refunds
• Exchanges
• Store credits

on discounted products.

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Afterpay Orders

Orders placed using Afterpay are eligible for:

• Store credit only

No refunds are available for Afterpay purchases unless required under New Zealand consumer law.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• Your item is faulty
• Your item is damaged
• You receive the wrong item

We will assess the issue and arrange a repair, replacement, or refund in line with the Consumer Guarantees Act (CGA).

Return shipping costs for confirmed faults will be reimbursed.

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Exchanges

We do not offer direct exchanges.

To exchange an item:

1. Return your item
2. Receive a store credit
3. Place a new order

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Refunds

We will notify you once we’ve received and inspected your return.

If approved:

• Refunds are issued to your original payment method
• Processing may take up to 10 business days
• Your bank or payment provider may take additional time to process

If more than 15 business days have passed since approval, please contact us.

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Store Credits

Store credits:

• Are issued via email
• Are non-refundable
• Remain valid while Two Daughters is operating

If a gift voucher was used, a new store credit will be issued.

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Shipping Costs

• Return shipping is paid by the customer for change-of-mind returns
• Original shipping fee ($8.25 NZD) is not refunded
• Return shipping is reimbursed only for faulty items (as required under NZ law)

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Your Rights Under New Zealand Law

We comply with:

• The Consumer Guarantees Act
• The Fair Trading Act

Nothing in this policy limits your rights under New Zealand consumer law.

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Contact

For all return enquiries:
📧 celia@celiahopkins.co.nz