Returns & Refunds Policy – Two Daughters (New Zealand)

We have a 30-day return policy for full-price items, which means you have 30 days after purchase to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

You’ll also need proof of purchase.

Items that do not meet these conditions may be declined and returned to you.

To request a return, contact us at:
📧 celia@celiahopkins.co.nz

Returns must be sent to:
Two Daughters Returns
86 Bomb Point Drive
Hobsonville
Auckland, New Zealand

Please note:

Items sent back without first requesting a return may not be accepted.

All sale items are final.

We do not offer:

on discounted products.

Orders placed using Afterpay are eligible for:

No refunds are available for Afterpay purchases unless required under New Zealand consumer law.

Please inspect your order upon arrival and contact us immediately if:

We will assess the issue and arrange a repair, replacement, or refund in line with the Consumer Guarantees Act (CGA).

Return shipping costs for confirmed faults will be reimbursed.

We do not offer direct exchanges.

To exchange an item:

We will notify you once we’ve received and inspected your return.

If approved:

If more than 15 business days have passed since approval, please contact us.

Store credits:

If a gift voucher was used, a new store credit will be issued.

We comply with:

Nothing in this policy limits your rights under New Zealand consumer law.

For all return enquiries:
📧 celia@celiahopkins.co.nz